The award recognizes the hotel for maintaining exceptionally high standards in product quality, hotel service delivery and guest satisfaction.
The Holiday Inn Resort hotel, Pensacola Beach, FL., was selected as the 2012 Quality Excellence Award winner by Intercontinental Hotels Group (IHG). IHG manages 666,000 hotel rooms in nine hotel brands in over 100 countries. The company’s mission statement is to create “Great Hotels that Guests Love.”
The award was presented at the 2012 IHG Americas Investors & Leadership Conference in Orlando, Fla. This is the second major brand award the Pensacola Beach property has won. In 2011, Innisfree Hotels, owner-operator of the Holiday Inn Resort, was selected by IHG as Developer of the Year.
Martin Kumi, the Holiday Inn Resort’s Maintenance Engineer will also be recognized for his dedication and hard work, as will the resort’s Activity Director Shelly Kikel.
The 206-room resort opened in the spring of 2011. It is located directly on the Gulf of Mexico. Guests enjoy captivating views of emerald green waters and miles upon miles of sugar white sand. It is walking distance from restaurants, nightlife, shopping and recreational activities and only a 30-minute drive from the Pensacola International Airport.
The resort has many unique amenities and services including the best pool on the beach featuring a 250-foot lazy river and cascading waterfall; family suites; seasonal supervised children’s activities, ‘Dive-Inn’ movies; live, interactive pirate and mermaid shows; Riptides Sports Grill & Beachfront Tiki Bar; a 24-hour beach view fitness center; and more than 10,000 square feet of beachfront meeting space.