Responsible to shuttle hotel guests safely from and to the hotel and airport by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Demonstrates Innisfree Hotels’ culture by creating a fun, happy, and safe work environment.
- Picking up and dropping off guests on time.
- Assists guests with luggage.
- Responds to hotel dispatch.
- Explains features of room such as operation of radio, television, telephone, and in-room movie system, etc.
- Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
- Pages guests in lobby, dining rooms, or other parts of property.
- Delivers messages and runs errands.
- Picks up articles for laundry and valet service, and call taxi for guests.
- Transports guests about property or local area in car or van.
- Keep record of calls for service.
- Delivers packages, suitcases and trunks, and may set up sample rooms.
- All other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge – Competent in required job skills and knowledge; requires minimal supervision; uses resources effectively.
Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Managing Customer Focus – Establishes customer service standards; monitors customer satisfaction.
Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Personal Appearance – Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; works quickly.
Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and taste or smell. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision and peripheral vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.