Guest Service Agent (Front Desk)

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Full Time

Hampton Inn & Suites

Panama City Beach, FL

Guest Service Agents work to accommodate guests and help create fun, memorable experiences by performing the following duties.

Essential Duties and Responsibilities 

  • Demonstrating Innisfree Hotels’ culture by creating a fun, happy and safe work environment.
  • Providing value added service to guests and exceeding guest expectations.
  • Communicating effectively with guests, coworkers and supervisors.
  • Demonstrating teamwork by cooperating and assisting co-workers as needed.
  • Handling difficult situations effectively.
  • Providing quality service to our guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout stay.
  • Registering, processing and greeting guests promptly, and responding to guest questions about the hotel or destination.
  • Arranging for special services requested by the guest.
  • Staying current with developments in the hotel by reviewing communications to each shift.
  • Arranging fulfillment of guest services by working with staff, housekeeping, reservations and maintenance.
  • Minimizing loss of revenue and improving timeliness of cash flow by adhering to all established credit and inventory control procedures.
  • Verifying all information on reservations including check-in, name, address, method of payment, etc.
  • Identifying and recording special billing instructions.
  • Completing shift closing accurately by getting appropriate approval signatures and authorization codes.
  • Adhering to hotel cash handling policies.
  • Increasing revenues by offering customers upgraded rooms.
  • Promoting hotel marketing campaigns.
  • Following yield management procedures while making room reservations.

Skills, Knowledge, and Abilities

  • Excellent customer service.
  • Ability to problem-solve.
  • Verbal communication skills.
  • Ability to resolve conflicts.
  • Sales skills.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Supervisor – Front Desk Manager
FLSA Status – Non-Exempt

Disclaimer & Terms of Application

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

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