Responsible for providing the highest quality of food and beverage service to our guests in an attentive, courteous and efficient manner by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Demonstrates Innisfree Hotels’ culture by creating a fun, happy, and safe work environment.
2. Responsible for purchasing or overseeing all the ingredients necessary to create the menu items and all the wine and spirits the hotel serves.
3. Requires hiring of new employees, terminating employees when needed, and overseeing the training program to ensure the staff in the dining area, kitchen, and those serving room service are following the hotel’s policies and standards.
4. Adheres to city, state, and federal regulations concerning health codes and rules that specifically pertain to a place where food and beverage is served; implements the proper procedures to ensure the staff of the hotel is following them.
5. Works to ensure correct handling procedures to minimize food waste.
6. Assists in planning and implementing of procedures for special events and banquet functions.
7. Fulfills the objectives of increased sales in the areas of group sales, corporate clients, banquets and meetings.
8. Provides daily, weekly, monthly reports and other reports required.
9. Ensures that each guest receives consistent services and products.
10. Ensures that employees within department receive fair and safe working conditions.
11. Maintains responsibility for sales, expenses and profit goals as outlined in the food and beverage department operating plans and budgets, while promoting
the company goals of customer service and satisfaction, team work, reporting requirements and financial performance.
12. Performs all other duties as assigned.
Manages subordinate supervisors who supervise employees in the Culinary Department. Is responsible for the overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Uses intuition and experience to complement data; designs work flows and procedures.
Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Design – Generates creative solutions; demonstrates attention to detail.
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management – Coordinates projects; communicates changes and progress; completes projects on time and budget.
guest Service – Manages difficult or emotional guest situations; responds promptly to guest needs; solicits guest feedback to improve service ; responds to requests for service and assistance.
Communications – Exhibits good listening and comprehension; keeps others adequately informed.
Cooperation – Offers assistance and support to co-workers; works actively to resolve conflicts.
Managing guest Focus – Promotes guest focus; establishes guest service standards; provides training in guest service delivery; monitors guest satisfaction; develops new approaches to meeting guest needs.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates in meetings.
Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
Written Communication – Presents numerical data effectively; able to read and interpret written information.
Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation – Delegates work assignments; matches the responsibility to the person; sets expectations and monitors delegated activities.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies guest feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Conflict Resolution – Encourages open communications; confronts difficult situations; keeps emotions under control.
Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue ; conserves organizational resources.
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking – Analyzes market and competition; identifies external threats and opportunities.
Adaptability – Manages competing demands; able to deal with frequent change, delays, or unexpected events.
Personal Appearance – Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Asks for and offers help when needed.
Innovation – Meets challenges with resourcefulness; generates suggestions for improving work.
Judgement – Displays willingness to make decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing – Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
Quality – Looks for ways to improve and promote quality; applies feedback to improve performance.
Quantity – Strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Accounting software; Inventory software; Order processing systems and Payroll systems.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions and fumes or airborne particles. The noise level in the work environment is usually moderate to loud.